How to Troubleshoot Google Service Outages

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When a cloud service suddenly stops, people often wonder “Is the whole system down?” The G Suite Status Dashboard can answer this question when a Google service is interrupted. Here is where you can find this dashboard.

Just like in a power outage, when Gmail or another Google service suddenly stops working, your first thought is likely “Is it just me or is the whole system down?” Unlike a power outage, you cannot simply look out your window to see whether neighboring buildings are experiencing a Google service outage. You can, however, check the G Suite Status Dashboard. It provides the status of more than 20 free and paid Google services, including Gmail, Google Docs, and Google Drive.

To access the dashboard, you just need to go to https://www.google.com/appsstatus#hl=en&v=status in your favorite web browser. This URL is not easy to remember, so you might want to bookmark this page.

In the “Current Status” column of the dashboard, you will see the services listed. Next to each service is a visual indicator of its status. A green indicator means that the service is running without any issues. When the indicator is red (service outage) or orange (service disruption), there is problem on Google’s end. During a service disruption or outage, Google typically provides information about the issue and when it is expected to be resolved.

G Suite Status Dashboard also includes a history of the service disruptions and outages that occurred the past two months. This can come in handy if you are experiencing recurring problems. For instance, if you are regularly having problems staying connected to your Gmail account, you can check the history to see whether there were any service disruptions or outages on those days. If you find that there were not any issues on Google’s end, we can troubleshoot and fix the problem for you so that you can work without disruption.